Refund policy

REFUND & RETURN POLICY

We stand behind every Ethereal drum and want you to be delighted.

We accept returns or refunds for: quality issues reported within 5 days of delivery, wrong item received, or lost packages with no tracking updates for 45+ days.

To request a refund or replacement, email hello@etherealsound.store with your order number and a photo or short video of the issue. We'll review and arrange a reshipment or refund.

Lost or stalled packages — If your tracking shows no movement for an extended time, or your package appears lost in transit, reach out and we'll investigate and make it right.

Change-of-mind returns — Because each drum ships directly from our maker, change-of-mind returns are limited and handled case by case (they require approval). If you're simply not in love with your drum, email us — we'll do our best to help. Where approved, the item must be unused and in original condition, and return shipping is the customer's responsibility.

Not covered — We're unable to accept returns for: an incorrect shipping address provided by the customer, refused deliveries, or change of mind (unless approved in advance, with return shipping paid by the customer).🌿)

To start a claim — Email hello@etherealsound.store with your order number, a few words about the issue, and photos/video if it's a quality concern.

Your free songbook — The complimentary Sacred Sounds & Still Waters songbook is a digital gift, yours to keep regardless, and non-refundable.

Questions before you buy? Reach us any time at hello@etherealsound.store — we're here to help you find your stillness, whatever brought you here.